Shipping Policies

Shipping Times (please read below for processing times and cut offs)

USPS Priority: 10-14 business days

USPS Express: 7-10 business days (guaranteed orders before 12:30 pm est time)

USPS International: 15-20 business days

UPS Ground: 7-10 business days

DHL Worldwide Express: 1-3 business days

USPS

USPS Priority Shipping is FREE if your order is over $75.

     USPS Priority packages are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 10-14 business days to be delivered.  Miami and Florida residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. USPS Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad does not deliver or operate on national holidays.

     USPS Express shipping is the only guarantee service USPS provides. USPS Express orders take 1-2 business days to be delivered. Orders must be placed BEFORE our cut off time which is 12:30 pm est time. If you place your order after 12:30 pm est time, your order will ship out next business day. If you place your order on Friday before 12:30 pm you will get it next BUSINESS day which will be Monday.

UPS SHIPPING

By request, we are now offering UPS Ground and UPS Next Day Air services to our customers.

     For UPS Ground, orders take 24-48 hours to be processed, and take 10-14 business days to be delivered depending on your area. Our site gives you an ESTIMATE on how many days it will take to be delivered to your area. Please be ADVISED that does not count the processing times (24-48 business hours and closed Saturday and Sunday). We ship out orders Monday-Friday and are closed on weekends. Ground shipping is not a guaranteed service, meaning even if our website estimate says 1 day it might not get to you in 1 day as there can be delays due to bad weather or holidays.

     UPS Next Day Air service IS GUARANTEED, however, orders must be placed BEFORE our cut off time which is 12:30 pm est time. If you place your order after 12:30 pm est time, your order will ship out next business day. If you place your order on Friday before 12:30 pm you will get it next BUSINESS day which will be Monday.

International Shipping

We offer USPS International Shipping. All international orders take 24-48 hours to ship. USPS takes about 15-20 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated).

Please note: Atasteofcookie is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about your package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Diva Boutique and cannot be refunded or resent.

 Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Atasteofcookie is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS

At checkout, you will be asked to make an account with us optionally, or you may checkout as a guest. In both cases, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other form of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, to process and ship orders, to send shipping confirmations, store credit information, and to provide customer service and inform you of new site features, and special offers.

General viewing of our site does not require for us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitor's visit.

When you visit Atasteofcookie we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties for the purpose of providing you with relevant products and advertisements custom tailored to each visitor.

Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed.

By using Diva Boutique you are agreeing to allow us access to your personal information as described in this privacy policy as well as agree to our return policy terms and conditions as described on our site. For more detailed information on our terms and conditions and return policy please visit:

http://www.atsteofcookie.com/pages/return-policy

If you have any questions or concerns, please contact our customer service department for more information.